Are you often ordering things online, and you get your parcel right on your doorstep? The process of ordering is very simple: find the product you want, click the order button, and wait for the parcel to arrive. However, there are many things that go behind the screen for you to get your order.
Among these different processes, customers sometimes get a message “tendered to delivery service provider.” Customers who get this message freak out and think their order is canceled. This is not the case; your order has reached the closest post office. If you want to know more about this and why the notification comes on your phone, this article has got you covered.
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Part 1. What Does Tendered to Delivery Service Provider Mean
Now the question is, what is this tendered to delivery service provider mean? The simplest answer is that your parcel has been handed over to the last delivery station. After this, the delivery person will transport the parcel to your location.
The last delivery station can be a post office near your location. It is seen that this tendered delivery service provider usually comes from the last-mile partner, and this is to let the customer know that now they will be getting their parcel anytime soon. However, it is essential to understand that the time for the delivery can vary according to the services and the delivery companies.
Part 2. Tendered for Delivery in Different Carriers
There are a lot of different shipping services that are working to deliver your parcels to you. DHL, FedEx, UPS, 4PX, and USPS are some of the common examples. They also usually work with e-commerce delivery partners. This allows them to deliver the orders on time and save resources. This process enhances the speed of delivery and also improves the efficiency.
Each subcontractor has their own pattern of the tender to deliver service provider messages sent to customers. Below, we have mentioned how they show the tendered for delivery message and the time they can take to complete the delivery.
| Courier | Status | Typical Delivery Time |
| FedEx | Tendered to authorized agent for final delivery | 2-5 days |
| DHL | Tendered to delivery service provider | 2-3 days |
| 4PX | Tendered for delivery | 3-5 business days |
| UPS | Tendered to delivery service provider | 2-5 days |
| USPS | Tendered to by USPS | 3-7 business days |
DHL: Tendered to Delivery Service Provider.
DHL is a famous shipping service, and they also work with other subcontractors to complete their last-mile delivery. This happens when DHL gets short on resources and wants to ensure the delivery is done on time. The status that you might see in this case is DHL tendered to the delivery service provider. This means they have delivered the package to the subcontractor, and you will get your order soon.
If the order is domestic, you will get the parcel within 2-3 days after the package comes to the last-mile provider. However, it might take more than three days for international orders.
FedEx: Tendered to Authorized Agent for Final Delivery.
“Tendered to the authorized agent for final delivery,” this is the message customers might get when FedEx delivers your package to the subcontractor. FedEx usually works with USPS to complete the last destination order. If you get this message, your parcel is the closest USPS to your location. After you get this message, you can expect your parcel to arrive within 2-5 days.
UPS: Tendered to Delivery Service Provider
UPS is also a famous shipping service that a lot of brands use. They work with the USPS as subcontractors; sometimes, you can get your orders from them. When UPS gives your packages to them for last-mile delivery, you can get the message “tendered to delivery service provider.” When the subcontractor receives the packages, you can get your parcel within 2-5 days after the message.
USPS: Tendered to By USPS
USPS is one of the most extensive shipping services, and they are known for their massive resources. It is also seen that they rarely give their packages to another subcontractor for last-mile delivery. However, if you get the “tendered to by USPS, they have delivered your parcel to the subcontractor. In such cases, you can expect your package to arrive within 3-7 business days after receiving the message.
It is also seen that you might not get the parcel even after seven days. You need to report this issue to USPS so that they can figure out the situation and deliver the parcel as quickly as possible.
4PX: Tendered for Delivery
If you get your package through the 4PX shipping service, the shipping status can be “tendered for delivery.” This means that 4PX has been given to a subcontractor such as USPS, FedEx, and others. 4PX is a China-based company, so they have partnered with different shipping services for international deliveries. In this case, you can get your delivery within 3-5 business days after you get the tendered for delivery message.
Part 3. What To Do If A Package Shows ‘Tendered To Delivery’?
Getting the “tendered to deliver service provider” message is very common, and you don’t have to take any action in such cases. You only need to worry when you don’t get the package within the given time or when the status has not been changed for an unusual amount of time.
For every shipping service, the time for delivery can be different. If that suggested time has passed after the “tendered for delivery” message, then it would be best to take some action. You can follow some steps if you want to report the incident to the shipping service.
Contact the Shipping Partner
The first thing you can do is contact your original contact partner. Even though they might not have the power over the movement of the package and might not know the updates on your package, they can help you contact the subcontractor.
You can call their helpline number and tell them the issue that you are experiencing. They will either contact the subcontractor shipping service themselves or they might give you the contact number. You can call them and ask for updates on your package or file a complaint.
Check the Nearest Post Office
Another thing you can do is visit the nearest post office. It is seen that when you get the “tendered for delivery service provider message,” your package should be at the closest post office. They might have your parcel sitting in their storage, or they can provide you with some information regarding the issue.
Still, if you cannot find the parcel, it would be best to file a complaint with the shipping service so they can help you find the parcel or give you your money back.
Part 4. How to Avoid Packages Being Marked As ‘Tendered To Delivery’?
As a business, you might know that shipping the parcel to your customers on time can benefit the company. Regarding shipping companies and subcontractor shipping, the entire process can take a lot of time and might also increase the chances of getting the parcel displaced. This is why it is good to avoid the parcel getting tendered to delivery.
You can do the following things to reduce the tendered to deliver notifications and ship the packages to the customers more quickly.
Plan the Shipping Advance of the Peak Season
The first thing you can do is plan the shipping before. This means the order might get delayed when you know there can be higher orders, such as the sales time or during the holiday season. In such conditions, there is a chance that the subcontractor will get the order, and you will get tendered for delivering the message.
It becomes important that you plan the orders and the shipping ahead so that you don’t have to face this issue and the order can be delivered to the clients through one shipping service.
Choose a Good Shipping Partner
You must partner with an excellent and reliable shipping company. This is because they are the prominent people who will take the package from you and deliver it to your customers. If they fail to do it on time, then the blame falls on your company. This is why you need to find an affordable, fast shipping service that will not give the packages to subcontractors.
Conclusion
After placing the order, the customers wait for the package to show up on their doorstep. But when the message of a tendered-for-delivery service provider comes on the phone, it freaks them out. You must know that this lets you know your package is at the closest post office and will be on your doorstep any day. Many shipping companies are working with subcontractors to deliver the packages, which is why you might get this message.
To ensure your customers get this message and the package gets to them securely, you must look into NextSmartShip. They are one of the best and most reliable fulfillment centers that will take over the delivery of the products and allow you to concentrate on the business.
